This is a general qualification for supply chain operations. This is a qualification for a person engaged in supply chain operations support who undertakes a range of tasks involving known routines and procedures, with limited individual responsibility.

We will provide you with the practical skills and knowledge to undertake a range of tasks in the warehousing and logistics industry such as how to receive and despatch goods, pick, pack and process orders . You will learn about safe work practices, loading and unloading cargo, customer service and effective communication.

Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:

  • Depot yard person
  • Despatch clerk
  • Inventory clerk
  • Loader
  • Pick packer
  • Warehouse operator

Typical daily activities and physical and social demands faced by workers in the supply chain industry may include the following:

  • Communicating with others using e-mail and phone.
  • Working in a group or team and talking to people face-to-face.
  • Working indoors, sometimes without heating or cooling.
  • Spending time standing and using your hands to control or handle items or controls.Working to strict deadlines.
  • For further information please go to the National Skills Commission
Course Outline

This qualification is comprised of 14 units, 5 core units (mandatory) and 9 electives (units selected from a predetermined list by the training provider). Please refer to the unit list for unit details.

Enrolment Information

Students are required to read the Student Handbook and agree to the Terms and Conditions prior to enrolment. All candidates must satisfactorily complete a language, literacy and numeracy (LLN) assessment as well as a course suitability discussion during the enrolment process. You will receive course confirmation after your enrolment has been reviewed.

All students require a valid Unique Student Identifier (USI). Assessment methods vary according to the specific requirements for the unit of competency but may include written knowledge questions, projects, demonstration of skill, reports, and direct observation of practical tasks. Alternative methods of assessment are based on reasonable adjustment.

Practical aspects of the training may be conducted at a different location to the classroom components based on facility availability.

A Certificate and Record of Result will be issued within 30 calendar days of you being assessed as meeting the requirements for the course. A Statement of Attainment will be supplied for partial completion.

Eligibility Criteria
  • Candidates must be unemployed or under employed.
  • Candidates must have turned 18 years of age*
  • Candidates must be an Australian citizen, permanent resident or holders of a sub-class 309, 444, 785, 790, 820 or 826 visa; secondary holders of a temporary visa of sub-class 457; or holders of a Bridging Visa E (subclasses 050 and 051) where the visa holder has made a valid application for a visa of subclass 785 or 790
  • Candidates under the age of 18 who are mandatory high school age must have an accompanying NOA or have an exemption.
  • Proof of eligibility is required at enrolment.

*Candidates under 18 years of age are able to enrol in the course however they will not be eligible to complete the TLILIC0003 License to operate a forklift truck unit. They will be provided with a substitute unit TLID1001 Shift materials safely using manual handling methods.

Work Readiness Program Additional Criteria (If Applicable)
  • Candidates must either be participating in a Job Seeker program or hold a health care card or pension card
Tuition Fees
  • The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.
  • All fees and charges for funded training are taken from the DTWD VET Fees and Charges Policy. Please refer to our web site for more information.
  • For RPL fees, please refer to the Fees and Charges Policy on our web site.
  • Payment plans are available via EziDebit. Additionally, students who feel they are experiencing financial hardship should seek further advice from a staff member.

Further information, policies & procedures are located in the Student Handbook as well as within the student information section of our web site. Please ensure you read the Student Handbook before registering.

Register your Interest

Fill in the form below to register your interest in one of our training programs.
We will contact you to discuss the best way to get started.